Frequently Asked Questions

If you have any questions about our courses or classes, see if we’ve answered it below. If not, please just get in touch. We’re here to reassure you that BX Medical really is the best medical training provider for your certification. (Trust us, we’re…well, not doctors but we do know a lot about medical emergencies!)

I’m now feeling a bit nervous about signing up to be a first aider – is it too late to back out?!

Don’t worry! Our trainers take a friendly and attentive approach to build your confidence. The classes are relaxed and we teach you all the skills you’d need in an emergency. By the time you finish you’ll have no need to fear a situation where you have to put into action what you’ve learnt.

How do I know it’ll be worth taking 3 days out of my busy working week to attend a first aid course?

We’re very conscious that taking up to 3 days out of your busy schedule to attend a training course might not be your highest priority. To ease the pain, we make sure the content is relevant to your role and your industry. We’re also flexible to organise the training at a time and venue that suits you, minimising disruption as much as possible.

I want to be doubly sure I’m fulfilling my employer responsibilities – can you advise me please?

On our courses page, you can see which courses are regulated by Ofqual (most of them are!). By booking one of these courses for your employees, you can rest assured you have fulfilled your legal responsibility for providing quality first aid training under the Health and Safety (First Aid) Regulations 1981, without having to undertake further due diligence checks. You can read more about this here.

I work outdoors and have a very active job – is it really necessary to sit in a classroom for hours flicking through text books?

Our training is practical and interactive. We don’t expect you to sit still and stare at a whiteboard for the whole session! It’s a relaxed environment and we invite comments and questions from everyone in the group throughout the class.

A lot of your courses are suffixed with RQF, what does that mean?

This means the course adheres to the Regulated Qualifications Framework, produced by Ofqual (the Office of Qualifications and Examinations Regulation). Because the content we cover is accredited, you can be confident that we:

  • Appoint qualified trainers and assessors who have the necessary skills, knowledge and experience
  • Use suitable venues, equipment and resources
  • Have appropriate policies, systems and procedures.

Some of our courses (such as Forestry First Aid +F) meet recommendations from the Health and Safety Executive. Others (such as Paediatric First Aid) are recognised by Ofsted.

If you’re not sure whether a course meets your legal obligations, it’s highly likely that it does! We only run courses that are regulated or recommended by national governing bodies. But please just get in touch to talk it through.

Can I book onto a course as an individual?

We hope to soon be able to offer open courses, which will be available for individuals to book. If you sign up to our newsletter we can let you know as soon as this service is available.

I read you’re associated with HeartSafe. How do we organise a HeartSafe defibrillator or training for our community?

HeartSafe is a great initiative and installs AEDs (automated external defibrillators) in public access cabinets in the community. BX Medical provides awareness sessions to those who have a cabinet in place, and you can book this training with us directly.

To read more about HeartSafe and to arrange installation of an AED in your community, have a look at their website.

Hopefully this has answered any questions you might have about BX Medical.

If you’d like to have a chat about any of our courses, give Jayne in the office a call – she would love to help. 

Did you know?

Incorrect manual handling can cause work-related musculoskeletal disorders, which account for over a third of all workplace injuries.

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